Salon policies and client agreement.
Appointment And cancellation
Appointments are reserved specifically for you. Cancellations made within 24 hours of your schedule appointment are subject to a cancellation fee. Same day cancellations and no-shows will be charged 100% of scheduled service price. Please arrive on time for your appointment. Late arrivals may require the service to be adjusted or rescheduled to avoid impacting the next guest. By booking an appointment, you acknowledge and agree these policies.
Service satisfaction and adjustments
All services are nonrefundable. If you have a concern with your service, please contact me within seven days of your appointment so I have the opportunity to address it. Any adjustments must be relative to the original service perform. Changes in preference or request for a different result are considered a new service and may require additional charge.
Home-care and results
Professional recommendations are based on the health, condition, and needs for your hair. If specific products, treatments, or at home care are recommended and not followed, results and longevity cannot be guaranteed.
Maintaining your results is a partnership. Proper home care and maintenance are essential to the preserving the health, color, extensions in overall integrity of the hair.
Color & chemical services
Color, lightning, and chemical services involve inherent risk, including, but not limited to allergic or sensitivity reactions, scalp irritation, dryness, breakage, changes in hair condition, and results that may vary from the desired outcome.
Results may be affected by previous color or chemical services, Medications, Minerals, hair, history, condition, and at home care. Clients are responsible for providing complete and accurate information regarding their hair history, known allergies, sensitivities, and medications.
In some cases, achieving the desired result may require multiple appointments. The health and the integrity of your hair will always take priority, and I reserve the right to modify, postpone, or decline any service that I believe may compromise the hair or scalp.
Where appropriate, a patch test or strand test may be recommended or required before proceeding with a service.
Extension services
Hair extensions require proper maintenance and home care to protect both the extensions and natural hair. Clients are responsible for following all recommended care, instructions and maintenance schedules.
Improper care, use of unapproved products, excessive heat, missed maintenance appointments, or removal by anybody, other than the qualified professional may result in Madding, slippage, breakage, or damage the natural hair. Results and longevity cannot be guaranteed when recommended care and maintenance are not followed.
Extension hair and installation services are nonrefundable. Any concerns regarding any extension service must be reported within seven days of the appointment so I have the opportunity to assess and address the concern.